Hotel Mai Downtown Long Beach
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About Hotel Mai Downtown Long Beach
Hotel Mai is a modern boutique hotel, newly built and completed in 2023. Located in the heart of downtown Long Beach near the water, and across from the Long Beach Terrace Theater, Hotel Mai is a short walk from some of the city’s most popular eateries and nightlife, as well as the East Village Arts District.
Cleanliness & disinfection- Use of cleaning chemicals that are effective against coronavirus
- Linens, towels, and laundry washed in accordance with local authority guidelines
- Guest accommodation disinfected between stays
- Property cleaned by professional cleaning companies
- Guests have the option to cancel any cleaning services for their accommodation during their stay
Common Areas- Sun deck
- Terrace
Food & Drink- Vending machine (drinks)
- Vending machine (snacks)
- Restaurant
Front Desk Services- Invoice provided
- Baggage storage
- 24-hour front desk
Health and safety- 24-hour security
- Security alarm
- Smoke alarms
- CCTV in common areas
- CCTV outside property
- Fire extinguishers
- Carbon monoxide detector
- Carbon monoxide sources
- Safe
- Food can be delivered to guest accommodation
- Staff follow all safety protocols as directed by local authorities
- Hand sanitizer in guest accommodation and common areas
Miscellaneous- Key access
- Key card access
- Hypoallergenic room available
- Smoke-free property
- Designated smoking area
- Facilities for disabled guests
- Elevator
- Soundproof rooms
- Heating
- Non-smoking rooms
- Air conditioning
Physical distancing- Contactless check-in/out
- Cashless payment available
Pool and Spa- Steam room
- Fitness
- Swimming pool
- Sauna
- Fitness center
- Hot tub/jacuzzi
Self check-in- Guest passports and IDs collected online, pre-stay
- Check-in kiosk in the lobby
Transportation- Parking
Check-in/Check-out
Check-in: 4:00 PM
Check-out: 11:00 AM
Cancellation Policy
Cancellations must be made at least 72 hours before the booking to receive a refund. Cancellations made after the specified deadline will incur a fee of 100% of the total booking charge.
Smoking Policy
No smoking
Pet Policy
Assistive animals only
Internet Policy
Wifi
Parking Policy
Onsite (Fee: $20)
FAQ
What time is Check-in and Check-out?
Check-in time is 4:00PM
Check-out time is 11:00AM
Can I request an early Check-in or late Check-out?
Early check-ins and late check-outs may be granted based on availability. Please reach out to the front desk within 24 hours of arrival and before 10am on day of check-out to confirm availability. A fee may apply for such requests.
What is your Reservation Payment Policy?
To secure a reservation, Hotel Mai will charge the credit card on file for the entire cost of the reservation at the time of booking. An additional $200 hold will be placed on your payment method during your stay. Cash/Pre-Paid Debit Cards will not be accepted for the $200 incidental hold. This hold will be released after check out as long as no damage to the room occurs.
What is your Cancellation Policy?
1. For standard-rate reservations made directly with Hotel Mai or via HotelMai.com — To avoid any fees, a reservation should be canceled up to 72 hours prior to the arrival date. After that time, we won’t be able to cancel it. Please e-mail hello@hotelmai.com if you booked directly with us in order to cancel. We are only able to process cancellations via e-mail.
2. For Advance Rate or Non-Refundable rate reservations the reservations will not be able to be refunded or credited for future use. Please check the policy and booking terms on your reservation confirmation.
3. For bookings made via third-party booking services such as Booking.com, Hotels.com, Expedia, etc — please check your reservation confirmation for the cancellation policy associated with your reservation, you must contact where you made your reservation and cancel through their service.
What is your Reservation Changes Policy?
For standard rate reservations made directly with Hotel Mai or via HotelMai.com — We are happy to help you make changes to the reservation, however any changes will be subject to the current prevailing rates at the time of making the change. Shortening a stay will not guarantee the original rate booked. To avoid any cancellation fees, a reservation should be canceled up to 72 hours prior to the arrival date. Please email hello@hotelmai.com for any change requests, we are only able to process changes to reservations via e-mail.
For reservations made via third-party booking services such as Booking.com, Hotels.com, Expedia, etc — please check your reservation confirmation for the policy associated with your reservation, you must contact where you made your reservation and make any changes through their service.
My flight got delayed, can I check in tomorrow instead?
Please contact us right away should your check-in plans change. Our system automatically cancels no-shows (reservations not checked-in by 2AM). If you need to change your check-in date or arrive late let us know so we can make sure we update your reservation accordingly.
How can I get a receipt/folio for my stay?
If you need a receipt or final folio from your stay and you booked directly with us or a hotel collect third party we will be able to get you the receipt/folio. Please e-mail us at hello@hotelmai.com with your reservation information and we can assist you with that information starting the day after check-out. For reservations where payment was made to a third party such as Expedia, Hotels.com or Booking.com — please refer to your confirmation and contact them for a receipt. Please e-mail us and we’ll be happy to assist.
Is Wi-Fi free?
Yes, we offer complimentary high-speed wi-fi in all our guest rooms and common areas.
Is Parking available?
Yes, we have parking available in our garage and also in the overflow lot directly adjacent to the building. Parking is $20/day (please note that parking rate may be subject to increase due to events taking place in Downtown Long Beach). Our garage can accommodate vehicles with a maximum 6’8″ height clearance. EV Charging is available in our garage on-site. Trucks and larger vehicles can park in the overflow open lot adjacent to our building.
* Grand Prix Weekend Parking Rate $60, with no in/out. (April 10-13 2025)
Is longer term Parking available if I’m departing on a cruise for a few days?
Based on availability we may be able to offer to park your car with us if you’ll be staying with us before or after your cruise for a few days. Please e-mail hello@hotelmai.com to confirm availability for your dates.
Does the hotel offer breakfast or other restaurant options?
No, we are a limited service boutique and do not offer breakfast or have restaurant options on site. We do have well stocked drinks and snack vending machines on-site. If in-room dining is desired, we recommend using the UberEats or Doordash apps to order some local favorites delivered directly to your room.
Do all rooms have TVs? What are the channels and services offered?
Every room is equipped with a brand new 65″ TV. We offer premium cable channels through Spectrum including HBO. We also have easy streaming capabilities via your own device to safely and securely login to your streaming accounts while traveling.
Is daily housekeeping service included?
Housekeeping service is available upon request at no charge. We can offer fresh towels and linens daily.
Does the hotel have a fitness center?
Yes, located on the second floor, it is open from 7am to 10pm everyday. The gym has a variety of equipment including treadmills, peloton bikes, and free weights.
What additional amenities or on-site facilities does the hotel offer?
We have an indoor heated Swimming Pool, Spa tub, Sauna, and Steam Room located on the 2nd Floor.
Does the hotel charge a destination/amenity/facility fee?
Our amenities are open and available to all registered hotel guests at no additional charge.
Which airports are the closest to the hotel?
Long Beach Airport – 10-15 min drive
LAX – 30-60 min drive
John Wayne Airport – 30-45 min drive
Can I store luggage before or after my stay?
Yes, we’d be more than happy to store your luggage before check-in or after your stay as you explore the city. We may be able to accommodate some shipments of packages before or after your stay depending on the size and time of storage, please contact hello@hotelmai.com with details.
Who do I contact for group sales?
For group sales, please contact hello@hotelmai.com
I have additional questions, who can I contact for help?
For any additional questions the easiest and quickest path would be to email us at hello@hotelmai.com, someone from our team will get back to you as soon as possible. For simple reservation related questions you can call our Front Desk team at 562-337-8770.
Terms and Conditions
Thank you for choosing to stay with us at Hotel Mai Downtown Long Beach . Below are hotel policies and procedures; read them carefully. As our hotel guests, by reading and signing your hotel registration card at check-in or by booking a reservation on our website, you are agreeing to abide by our hotel policies and procedures
Reservation Payment + Guarantee
Reservations must be guaranteed with a valid credit card matching the reservation holder’s name.
Full payment is due upon booking and based on the hotel's reservation terms.
A $200 deposit on a valid major credit card under the reservation holder’s name will be required at check in.
Reservations cannot be made on behalf of others (business travel and reservations made by travel agents are acceptable).
Hotel Mai is a cashless hotel. We accept all major credit cards.
Cancellation Policy
Reservations are confirmed at the time of booking with a valid credit card and a prepayment of the full booking amount (including taxes & fees). Reservations can be cancelled or modified without penalty 3 days or more prior to your scheduled check in date. Cancellations made 71 hours prior to arrival or less are subject to a fee of 100% of your booking total. Reservations must be cancelled or modified via e-mail to hello@hotelmai.com only.
To avoid any fees, a reservation should be canceled up to 72 hours prior to 6PM on the arrival date. Should a reservation be amended or canceled after this time, the cancellation fee associated with your reservation at the time of booking will apply.
This policy does not apply to Advance Rate and Group Rate reservations as they are non-refundable and non-cancellable.
Age
Guests must be over the age of 18 in order to make a reservation and check-in.
Check In
Check-in time is 4:00PM
If you arrive earlier we will be pleased to store your luggage until your room is ready. Check-in times cannot be guaranteed due to high occupancy patterns. Guests will be required to present a valid credit/debit card upon check-in along with a valid form of identification. HOTEL MAI will make every effort to honor special requests if available and possible, upon your arrival. However, the availability of these items cannot be guaranteed in advance. The hotel reserves all rights to refuse service to any guests of the hotel who do not follow or comply with hotel policies.
Check Out
Check Out Time: 11:00am
Check-out is at 11 AM. If you require a later check-out, please contact us before 10 am on the day of departure, and we will do our best to accommodate your request. A charge may apply, depending on availability.
Valid Identification + Registered Guests
Valid State or Government issued ID and a credit card matching reservation holder’s name is required at check-in.
Only registered guests are allowed on the premises. For the safety of all guests, we do not allow visitors.
Credit Cards
Reservation Name and credit card imprinted name must match. A physical swipe of the credit card must take place on property, with card holder present. Any discrepancies with funds or name match is subject to cancellation at hotel discretion without notice. You agree that your liability for all charges during your stay is not waived and agree to be held personally liable in the event that the indicated person, guest, company, visitor, association or credit card issuer fails to pay for any part and/or the full amount of accrued charges. California Penal Code § 484-502.9 .
Promotions Policy
If you choose to take advantage of any promotions offered through the hotel, please follow all restrictions associated with each offer. Management reserves the right to change or cancel all promotions.
No In Room Party Policy
Thank you for choosing HOTEL MAI. Although we love celebrations, we do not allow them in our guest rooms to ensure we can protect the hotel and our guests at all times. Most guest rooms per fire code are for up to 2-4 guests maximum occupancy. We have a no disturbance policy in all guest rooms. Any noise or repeated disturbance complaints will be investigated by our staff. In the event of a disturbance all non registered guests will be asked to leave the room. If the disturbance continues, the registered guest may be asked to leave the property without a refund. Additional fees may be applied if other guests were disturbed causing revenue loss. Any room damages will also apply per hotel policies.
Payment Policy
HOTEL MAI will charge the credit card on file for the entire cost of the reservation at the time of booking. An additional $200 hold will be placed on your payment method during your stay. Cash/Pre-Paid Debit Cards will not be accepted for the $200 incidental hold. This hold will be released after check out as long as no damage to the room occurs. Portions of the hold can/will be retained in the case that theft/loss of HOTEL MAI property occurs such as Equipment,, towels, pillows, bed linens, hotel furnishings, etc., or Including but not limited to any breakage or damages of Hotel Property incurred during your stay, or cleaning charges in excess of the normal level of cleaning. Reservation will be cancelled if guest is unable to provide the $200 security deposit via Credit Card at check-in.
Parking
Parking is available for Hotel Mai guests. Parking rate is $20 per day. Must register your car details at front desk upon check-in.
Our garage will not be able to accommodate RV’s or large vans, these may be parked in our overflow lot adjacent to the building.
Maximum height for vehicles parked in our garage is 6’8”
Grand Prix Weekend Parking Rate $60 per day, with no in/out. (April 10-13 2025)
We Are Smoke Free
Hotel Mai is a 100% smoke free property. Smoking of any kind, including medicinal or medical marijuana, vaping, e-cigarettes, in any area of the hotel will result in a $350 cleaning and remediation fee.
Maximum Occupancy & Extra Beds
The maximum occupancy per room depends on the room type.
King rooms: Max occupancy is 2 guests. Children 10 and under do not count.
Double queen rooms, or 2 bedroom suite: Max occupancy is 4 guests. Children 10 and under do not count.
Extra beds are not available. Pack-and-plays for babies are available with advance notice.
Quiet Hours
Quiet hours must be observed between 10pm-8am.
Pets
Sorry, as much as we might love your cute animal friend, pets are not allowed on the property. We will charge a $250 deep cleaning fee to your credit card if a pet is admitted into your room, and will ask that you check out with your pet without a refund.
Service animals are welcome with proper documentation. Emotional support animals, comfort animals, and therapy dogs are not service animals under Title II and Title III of the ADA.
Recording & Photography
Any audiovisual recording, photo shoot, reproduction or representation of images including the premises and buildings of our hotels other than for strictly private use is subject to our prior approval. Permission can be obtained by contacting us at hello@hotelmai.com
Firearms and Weapons
You are not permitted to carry, store or possess firearms, ammunition, knives or weapons of any kind while at our hotel. We reserve the right to refuse service and ask that you leave our hotel in the event you fail to abide by this policy. This policy does not apply to law enforcement officers and designated military personnel who are on-duty and required to carry firearms in the performance of their duties.
Financial Responsibility
By making a reservation, you agree to all the Terms & Conditions and understand and agree to be financially responsible for charges incurred per the cancellation policy, the total amount due for your entire stay, incidentals and damage charges that include but are not limited to: property damage, smoking of any kind in guest rooms or common areas, pet cleaning fees, any other loss or damage to the premises or its contents and any damage that renders the room un-rentable to the next scheduled guest.